Why contact customer service before buying a GPS tracker?

 

Find out why it can be useful to contact a company’s support team in advance in the following blog post. We will also give you a tip on how you can save money when buying a GPS tracker.

Why can it be useful to contact customer service for GPS trackers?

We’ve all been there: you buy a product, but somehow you’re not completely satisfied with it or it’s damaged. It can be similar when buying GPS devices. Functionality is much more important here. Many companies that sell GPS trackers offer an easy-to-understand instruction manual right from the start, making it easy to set up the devices. But it often happens that the appliance does not work properly despite the instructions.
We came across this topic because a device we tested did not work from the start. We tried to contact support, but this turned out to be more difficult than expected. In the end, we sent the GPS tracker back because we didn’t know what else to do.
If you meet an accessible and helpful customer service team before you buy, you don’t have to worry about not getting help with the GPS tracker afterwards.

What is the best way to contact support?

Of course, it is best to speak to a person personally on the phone. This way you can be sure that the company takes the time to really address your questions and concerns personally.
But we can also understand if you don’t like making phone calls or don’t have the time to do so. You can also simply send a request to customer service by e-mail. At best, you should not have to wait longer than 1-2 days for a reply. If an emergency occurs and the GPS device no longer works, things have to move quickly.

However, companies often also offer channels beyond this, including WhatsApp, Facebook or sometimes a live chat on the website.

How do I recognize good customer service?

Here is a short checklist on how to recognize good and competent customer service

The last point is all the more important as things can often quickly become a little more complicated in the field of GPS trackers. If you can communicate in your own native language, this is very helpful.

  • Fast response to my request (max. 1-2 days via e-mail)
  • There is a telephone number where I can reach the company
  • The service hours are visible and also outside normal business hours
  • It is possible to request a callback
  • At the very least, support is available in English, in the best case also in the native language

What questions can I ask customer service?

Here is some help on how to start a conversation with customer service:

Questions about the device
  • Area of application ?
  • Battery life ?
  • Online or SMS tracking ?
Costs
  • Will I incur any follow-up costs?
  • Acquisition costs ?
  • Is there a small discount for buying an appliance from you?
Country coverage
  • In which countries can I use the device?
  • Will I incur any extra costs?

We recommend that you simply ask for a small discount, as companies often have a small discount voucher for just such requests. Ultimately, customer service cannot say more than “no”. Even if it’s just a hint that you can save a few percent with the newsletter, the call can be worthwhile.

Two companies that we can recommend



Leave a Reply

Your email address will not be published. Required fields are marked *